Returns Policy

• Products that are new and unopened can be returned within 14 days of the invoice date for an exchange or full refund.
• Products must be received by FancyEquineDelights, in their absolute and sole discretion:
• in their original condition and packaging with all labels attached; and
• in saleable condition at the full RRP including packaging.
• If any or more Products are returned in a dirty condition or otherwise do not meet our returns policy, then you will not be eligible for a refund or an exchange and the Product/s will be returned to you.
• All freight, handling and postage costs remain your responsibility and these costs will not be refunded to you except in the case of faulty Products or incorrect dispatch. We do not accept Products that are returned as change of destination (COD) freight
• If you need to return a Product, then please contact our NSW office by emailing us at info@fancyequinedelights.com.au 

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@fancyequinedelights.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: info@fancyequinedelights.com.au.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to info@fancyequinedelights.com.au.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at info@fancyequinedelights.com.au for questions related to refunds and returns.